Help and support for the HSBC Global Research Mobile App
If you need additional help, please email email@example.com.
Please check your internet connection. You need to be online in order to play a video.
Notifications are set ‘on’ as default when you install the app. To turn notifications off, go to your device’s Settings > Notifications and select Research from the list. Ensure all options are set to off.
To turn notifications back on, go to the same screen and switch Allow Notifications ‘on’ and choose how you would like to receive the alerts and whether they should have sound.
Notifications are set ‘on’ by default when you install the app. To turn notifications off, select Settings from your device’s home screen and then under Apps select Research and switch notifications off.
We’ll only send out a notification when we think a new article is particularly relevant to current affairs. You’ll not receive a notification for every article.
No, you won’t be charged for push notifications but they may use some of your mobile data if you are not connected to wifi.
You can adjust the font size in your device’s settings. Go to Settings > General > Accessibility > Larger Text. Tap Larger Accessibility Sizes for bigger font options and drag the slider to select the font size you want. Please note that this will adjust the text size for all apps that support Dynamic Type.
You can adjust the font size in your device’s settings. Go to Settings > Accessibility then choose the Font Size and⁄or Display Size you require.
You can install the app on up to 5 different devices under one registered account.
The associated research document is a pdf file. Please check that you have a pdf reader in order to open it.
Tapping an analyst’s email address in an article should launch a new email addressed to the analyst. Check that you have email enabled on your device to support this.
In many instances, visual alternatives such as summary slides are referenced throughout the video. In addition the full associated research report is available for download. Together, this will convey the message of the video.